Terms & Condition
Your order will be prepared and sent to you within 2-4 business days. All parcels are tracked on myHermes website. A Little Nutty will provide you with a consignment number and estimate date of delivery. A Little Nutty has no control of the couriers entering tracking data or delivering on time.
The myHermes courier may leave a “calling card” at the recipient’s address, but will attempt to deliver 3 times.
In the rare event your parcel has not arrived within a week (7 days) of your order shipping. Please contact A Little by email @ firstname.lastname@example.org quoting your invoice number.
Please note that delivery is responsibility of the Courier Company and not A Little Nutty. If your goods arrive in a poor or damaged condition, please contact A Little Nutty. Should you have or-dered for a specific occasion, please do not rely on the courier for delivery on the day as delays may occur.
Please send us an email in advance if you are in a hurry for your goods to arrive on a certain date as this will affect the shipping fees.
You may only cancel your order if your products have not been prepared. All products are made to order.
If you do not receive your order through fault of the courier company or the order has been dam-aged (proof required) then your order will be processed at no charge to the customer and re-delivered.
myHermes make 3 attempts to deliver, and in most cases leave a calling card. It is up to the cus-tomer to ensure that you are available or provide a safe place for delivery/neighbour to accept delivery.
Should you refuse to accept delivery of the order from the courier for any reason (other than goods damaged), then you, the customer would be responsible for any return fee together with the shipping cost. The cost of the order would not be refunded.
If you choose to return the package; return with the contents in the same condition as they ar-rived. The cost of returning the package shall be the responsibility of you and not A Little Nutty, unless the goods were incorrectly fulfilled to the order. In this circumstances A Little Nutty will pay you the cost of the return postage.
A Little Nutty uses recycled boxes. The courier A Little Nutty uses is usually myHermes. Specs : A small parcel can weigh up to 2kg and will fit in a box measuring 45cm x 35cm x 16cm with a charge of £2.75. If the order is more than 2kg and requires bigger packaging then the shipping price will increase from £3.29 upwards.
A Little Nutty may choose to use another courier at its own discretion. Prices are correct at the time of printing and are subject to change.
These charges are only for mainland Britain, for other areas, please contact A Little Nutty directly to establish delivery costs. A Little Nutty does not ship overseas.
A Little Nutty supplies grain free products (not Gluten Free, as suppliers may have traces of gluten in some products).
A Little Nutty has a 5* Hygiene rating from East Hampshire District Council.
A Little Nutty is an independent grain free baker whose priority is based on freshness and quality, “Made to Order”, once you have placed your order it is “bespoke” to you.
A Little Nutty are not responsible or liable for incorrect addresses or post codes of undelivered parcels, if provided incorrectly by you.